Frequently Asked Questions
Everything you need to know about shopping with Dinosaur Designs.
What materials are used in your jewelry and homewares?
Each piece is handcrafted using high-quality resin, precious metals, and ethically sourced stones. Due to the handmade nature of our process, every item possesses a unique swirl and finish, making it a one-of-a-kind work of art.
How should I care for my Dinosaur Designs pieces?
Resin is strong but should be treated with care. We recommend cleaning with warm soapy water and a soft cloth. To maintain the luster, you can apply a small drop of vegetable oil. Avoid exposure to high heat and harsh chemicals.
What are your shipping options and delivery times?
We offer standard and express worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery, provided they are in original condition and packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer gift wrapping and personalized notes?
Yes, we offer signature gift wrapping and the option to include a handwritten message at checkout, making our pieces perfect for special occasions.
Can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.